Shipping Conditions

We ship all orders via free standard shipping directly from our warehouse in Switzerland. We partner with a social foundation that supports young people with disabilities through specialized training programs. This partnership lets us help them achieve their goal of improving future job prospects through education and skill building in logistics.

You’ll get a tracking number with every package, so you’ll know exactly where it is. We also ship to France and Germany, and we’re working on expanding our service to other countries. Just a heads-up: customs duties might apply, depending on where you’re shipping to. These are the customer’s responsibility.

Orders usually ship within 1-2 business days. You’ll get an email when your order ships. If you have any questions about your delivery, just give our customer service team a shout.

Sometimes, despite our best efforts, parcel services experience unexpected delays. In these cases, we can’t accept any liability and apologize for any inconvenience.

Once an order is dispatched via our website, it’s usually not possible to cancel it. If you haven’t received a shipping confirmation and would like to cancel or change your order, please contact us right away using the Contact form. We’ll do our best to process your request before shipment, but we can’t guarantee it.